Refund & Exchange Policy

At Zaida Hair, we’re committed to ensuring your satisfaction. Please read our Returns & Exchanges Policy carefully, and if you have any questions, feel free to contact us via our contact page or email us at info@zaidahair.com.

14-Day Return Policy

We offer a 14-day return policy. Refund eligibility begins from the date of delivery. To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for the cost of return shipping unless the return is due to a fault on our part (e.g., incorrect or defective items).

Starting a Return

To start a return, you can contact us at info@zaidahair.com including your shipping details and product information.

Return Shipping

If your return is accepted, we’ll send you instructions on how and where to send your package. Please ensure you follow the provided instructions carefully to avoid delays. Customers are responsible for the cost of return shipping unless otherwise specified.

Exceptions & Non-Returnable Items

Unfortunately, we cannot accept returns on the following items:

Sale items
Gift cards

Additionally, we do not issue refunds for items as a result of missed hair appointments due to products not arriving in time. It is the customer’s responsibility to allow adequate processing and shipping time when scheduling appointments. Please review our shipping policy carefully before booking any appointments.

Exchanges

If you’d like to request an exchange please contact us. The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, follow the instructions to purchase the new item separately.

Refunds

We want every order to arrive in the same clean, untouched condition we’d expect for ourselves. Because our products are worn close to the scalp, we’re unable to accept returns or offer refunds once an order has been delivered.

This policy helps us keep every bundle hygienic, safe, and fresh for all customers. Hair extensions can’t be resold once opened or handled, so we’re careful to make sure each person receives brand-new product every time.